At Jaya 9, your privacy is more than a legal obligation — it is a core value we are firmly committed to. Find out exactly how we collect, use, and protect your personal information.
Six core principles that shape how we handle your personal data
All your personal data and financial transactions — including deposit information via Touch 'n Go, DuitNow, or FPX — are protected with the same 256-bit SSL encryption used by Malaysia's leading banking institutions.
Jaya 9 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — we are merely its responsible custodian.
You have the right to access, correct, download, or request deletion of your personal data at any time through your Jaya 9 account settings or by contacting our support team directly.
This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Jaya 9 is committed to complying with all applicable data protection legislation in Malaysia.
We retain your data only for as long as necessary for the stated purpose or as required by law. Data that is no longer needed will be securely and permanently deleted or anonymised.
In the event of a data security breach affecting your personal information, Jaya 9 is committed to notifying you within 72 hours of the breach being identified, in line with industry best practices.
A quick overview of data types, collection purposes, and retention periods at Jaya 9
| Data Type | Purpose of Collection | Shared? | Retention Period |
|---|---|---|---|
| Full name & IC number | Identity verification (KYC), fraud prevention | Authorities only | For the duration of the active account + 7 years |
| Malaysian phone number | 2FA verification, security notifications | Not shared | For the duration of the active account |
| Email address | Login, transaction notifications, support | Not shared | For the duration of the active account |
| Payment data (Touch 'n Go, DuitNow, FPX) | Processing of deposits & withdrawals | Payment processors only | 5 years (AML requirement) |
| Betting & game history | Account management, fairness audits, support | Not shared | 7 years |
| IP address & device data | Security, fraud detection, prevention of multiple accounts | Not shared | 12 months |
| Cookie & session data | User experience, platform analytics | Third-party analytics (no ID) | Up to 24 months |
This Privacy Policy describes how Jaya 9 ("we", "platform") collects, uses, stores, and protects your personal information when you use the website jaya9-khelo.net and all related services. This Policy has been developed with the needs of Malaysian users in mind and complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By registering or continuing to use the platform Jaya 9, you confirm that you have read and agree to this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Jaya 9 is an online sports betting and casino platform serving exclusively Malaysian players. We understand that trust is the foundation of our relationship with every player, and protecting your privacy is a core part of that commitment.
This Privacy Policy applies to all personal information collected through:
This Policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to read the privacy policy of any third party separately.
Jaya 9 collects two main categories of information: what you provide directly, and what is collected automatically as you use the platform.
Information you provide directly:
Automatically collected information:
Note: Jaya 9 does not directly collect or store credit or debit card information. All card payments are processed through PCI-DSS compliant payment gateways.
We use your personal information responsibly, and only for the following purposes:
If you choose to receive marketing communications (via opt-in), we may use your information to send you promotions, bonus offers, and updates on new games that may interest you. You can unsubscribe from marketing communications at any time via the "unsubscribe" link in our emails or through your account settings.
jaya 9 does not sell, rent, or trade your personal information. However, in the following limited circumstances, we may share your information:
We will never: Selling your data to advertisers, marketing companies, or any third party for commercial gain.
Jaya 9 continually invests in security infrastructure to protect your personal data from unauthorised access, loss, misuse, or disclosure. Key security measures we employ include:
While Jaya 9 takes extensive precautions, no security system is 100% impenetrable. You also play an important role in protecting your account — please use a strong password, enable 2FA, and never share your login credentials with anyone.
Jaya 9 uses cookies and similar tracking technologies to enhance your experience on the platform. We use four types of cookies:
Display demo only — actual cookie settings are managed through the cookie notice on the platform.
As a user Jaya 9 and Malaysian residents, you have the following rights regarding your personal data under PDPA 2010:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any data we hold is inaccurate or out of date, you have the right to request a correction. This can be done directly through your account profile settings.
You may request the deletion of your personal data once it is no longer needed, subject to legal record-retention obligations (e.g., the 7-year financial records requirement under AML regulations).
You may withdraw your consent for consent-based data processing (e.g., marketing emails) at any time, without affecting the validity of any processing carried out prior to withdrawal.
You may request your personal data in a machine-readable format for transfer to another service. Such requests are processed within 30 days.
You may object to the processing of your personal data for specific purposes such as direct marketing. Objections will be actioned within 10 business days.
To exercise any of the rights above, contact Jaya 9's Data Protection Officer at privacy@jaya9-khelo.net or via live chat, available 24/7 within the platform. All requests will be identity-verified before processing.
Platform Jaya 9 is intended solely for individuals aged 18 and above. We do not accept registrations from anyone under 18 and do not knowingly collect any personal information from minors.
If we discover that we have collected information from someone under the age of 18, we will take immediate action to:
If you are aware that someone under the age of 18 has registered an account on Jaya 9, please notify us immediately at support@jaya9-khelo.net.
Jaya 9 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Whenever we make a significant amendment, we will:
Continued use of the Jaya 9 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We recommend that you review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Jaya 9 handles your personal data, please contact us through the following channels:
If you are not satisfied with our response, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body in Malaysia.
Jaya 9 is committed to addressing all privacy-related inquiries seriously and in a timely manner. Your privacy is our priority.
Your privacy and security are protected at every step. Register now and enjoy a safe, fair, and rewarding betting experience.